In response to Clint Watson:

Thank you, Clint. I sincerely appreciate the personal response. That tells me that you do, in fact, care about the issues that the artists who use your site experience on it.

Yes, I am still willing to work with FASO on the problem. I have been willing to work on it from the outset, but just kept going around in circles between FASO and Pinterest. Which is why in my last communication with Pinterest, after being told to go talk to them by your support staff, I asked them to please send me anything that I needed to do on my end, and if there was anything that FASO needed to do on their end to please contact [email protected] directly. I copied [email protected] on that message to Pinterest and your support team's response was to tell me to close my ticket on FASO and start a new ticket if I wanted any of the FASO error messages addressed. Since all error messages were generated during my attempt to verify my website on Pinterest, I could see no reason to have to start the process all over again with a new ticket. And quite frankly, I was fed up.

I apologize if my blog post was the only way to get through to someone who was willing to actually help. While I had hoped that might be the result, I did not expect it to be the founder of FASO. I do appreciate your willingness to work with me personally on this. That is a rare find in today's executive hands-off business world.

If I do not have to move my website, then I do not want to have to go through the headache of moving my website. But I do need to resolve this issue. And I do need support that actually solves problems by solving them, not just closing tickets.

Please send me whatever you need to send me and ask me to do whatever you need me to do on my end to work with you to resolve this issue.

Thank you.

Anna Porter
Anna Porter Artist
Fine Art and Digital Photography
http://annaporterartist.com
[email protected]